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Patient Survey

17 February 2014

Patients Satisfaction Survey

Questions:

1. How satisfied are you that you are treated with dignity and respect by staff?

2. Were there any questions or concerns that were not taken care of?

3. Did cleanliness and infection control of the practice meet with your expectations?

4. Comments on the atmosphere and decor of our practice?

5. Were any fears about dental procedures listened to, discussed and cared for with your dentist?

6. How satisfied are you with the time you have to wait for an appointment?

7. How satified are you with the information given by the surgery on the cost of your treatment?

8. How satisfied are you that the dental surgery involves you in the decisions about your treamtnet?

9. Would you recommend us to family and friends?

10. Please rate your overall experience at our practice?

11. Any other comments that you would like to share?

 

Analysis of Results Matthew Holyoak

Question 1

Positive (%)

Negative (%)

COMMENTS (MH)

Responses

50 (100%)

0

 

 

IDEAL

Question 2

Yes

No

Responses

0 (0%)

50 (100%)

 

 

IDEAL

Question 3

Exceed

Meet

Below

Responses

39 (78%)

11 (22%)

0

 

IDEAL

Question 4

Positive

Negative

No comment

Responses

45 (90%)

3 (6%)

2 (4%)

 

ACTION- look at -VE Responses

Question 5

Yes

No

N/A

Responses

28 (56%)

0

22 (44%)

 

IDEAL

Question 6

Positive

Negative

Responses

50 (100%)

0

IDEAL

Question 7

Positive

Negative

N/A

Responses

43 (86%)

1 (2%)

6

 

ACTION- look at -VE Responses

Question 8

Positive

Negative

N/A

Responses

45 (90%)

0

5

IDEAL

Question 9

Yes

No

Responses

50 (100%)

0

IDEAL

Question 10

Excellent

Good

Fair

Poor

Responses

48 (96%)

2 (4%)

0

0

IDEAL

1. How satisfied are you that you are treated with dignity and respect by staff?

100% Positive No negative responses.

Comments:-

"Very satisfied" "Excellent as always"

"Very satisfied, all staff very helpful and Matthew as kind as ever"

"Everyone very pleasant"

2. Were there any questions or concerns that were not taken care of?

100% NO, all concerns and questions answered.

3. Did the cleanliness and infection control of the practice meet with your expectations?

NO CONCERNS FROM PATIENTS

4. Comments on the atmosphere and decor of our practice?

"Decor very pleasant, bright and modern" "Relaxed, professional and friendly" "Beautifully organised"  "Calm and relaxing"

"Very comfortable and relaxing, although red lampshades need dusting"

"Don't like picture at reception" "Front doors are heavy. No push/pull sign on door"

5. Were your fears about dental procedures listened to, discussed and cared for with your dentist?

NO CONCERNS FROM PATIENTS

Comments:-

"Matthew has cured my fear of going to the dentist" "Always explained thoroughly"

6. How satisfied are you with the time you have to wait for an appointment?

NO CONCERNS FROM PATIENTS

Comments:-

"Appointment on time" "Never have to wait long"

"Nearly always on time" "Today's delay explained by Jenny without being prompted

7. How satisfied are you with the information given by the surgery on the cost of your treatment?

NO CONCERNS FROM PATIENTS

Comments:-

"I'm very satisfied with the costs involved with my treatment"

"I think maybe a standardised price list of services and procedures" PRICE LIST AVAILABLE @ RECEPTION and on WEBSITE

"Very satisfied"

"Fully explained at all stages, very satisfied"

8. How satisfied are you that the dental surgery involves you in decisions about your treatment?

NO CONCERNS FROM PATIENTS

Comments:-

"Everything is always fully explained"

"Discussed and advised treatment"

9. Would you recommend us to family members and friends?

YES 100%

Comments:-

"Have recommended to daughter" "Have done on a number of occasions"

"Yes already have!

10. Please rate your overall experience at our practice.

96% Excellent; 4% Good

11. Any further comments that you would like to share?

Comments:-

"Always have excellent service"

"Staff experienced and always helpful at surgery and telephone"

"High standard" "The best dentist I have had"

"Staff always excellent" "I should have moved practice earlier"

"Excellent staff and treatment, Matthew is a star as is everyone"

"Everyone is extremely professional and kind"

 

Analysis of Results Tom Kerr

Question 1

Positive (%)

Negative (%)

COMMENTS (MH)

Responses

50 (100%)

0

 

 

IDEAL

Question 2

Yes

No

Responses

0 (0%)

50 (100%)

 

 

IDEAL

Question 3

Exceed

Meet

Below

Responses

30 (60%)

20 (40%)

0

 

IDEAL

Question 4

Positive

Negative

No comment

Responses

47 (94)

0

3 (6%)

 

IDEAL

Question 5

Yes

No

N/A

Responses

28 (56%)

0

22 (44%)

 

IDEAL

Question 6

Positive

Negative

Responses

50 (100%)

0

IDEAL

Question 7

Positive

Negative

N/A

Responses

42 (84%)

0

8 (16%)

 

IDEAL

Question 8

Positive

Negative

N/A

Responses

45 (90%)

0

5

IDEAL

Question 9

Yes

No

Responses

50 (100%)

0

IDEAL

Question 10

Excellent

Good

Fair

Poor

Responses

49 (98%)

1 (2%)

0

0

IDEAL

Analysis of Results

  1. How satisfied are you that you are treated with dignity and respect by staff?

100% Positive

No negative responses.

Comments:-

"Very satisfied, as always!" "Very good service always"

"Lovely pleasant staff"

2. Were there any questions or concerns that were not taken care of?

100% NO, all concerns and questions answered.

3. Did the cleanliness and infection control of the practice meet with your expectations?

NO CONCERNS FROM PATIENTS

4. Comments on the atmosphere and decor of our practice?

"Very pleasant decor, calm atmosphere"

"Excellent" "Friendly, welcoming and warm"

"Brilliant"

5. Were your fears about dental procedures listened to, discussed and cared for with your dentist?

NO CONCERNS FROM PATIENTS

Comments:-

"Very aware of my sensitive teeth"

"There was a good understanding about treatment required"

6. How satisfied are you with the time you have to wait for an appointment?

NO CONCERNS FROM PATIENTS

Comments:-

"No time at all" "Not even time to read the golf mag"

"Satisfied, exceeded expectations"

7. How satisfied are you with the information given by the surgery on the cost of your treatment?

NO CONCERNS FROM PATIENTS

Comments:-

"Very satisfied" "Exact prices were quoted"

8. How satisfied are you that the dental surgery involves you in decisions about your treatment?

NO CONCERNS FROM PATIENTS

Comments:-

"Very satisfied as always" "Always discusses options"

"Always spoken to about all aspects of treatment"

9.Would you recommend us to family members and friends?

YES 100%

Comments:-

"Have done already" "Just registered my mum"

10. Please rate your overall experience at our practice.

98% Excellent; 2% Good

11. Any further comments that you would like to share?

Comments:-

"The only issue I had was when I had root canal. I did not know they could be   unsuccessful. I probably wouldn't have paid £268 if I thought I may have had to have the tooth out within 12 months"  Response: Root canal treatment was completed by previous dentist and had lasted  12 months; flare up and tooth loss out of our control.

"Very happy with service"

"Always been a very nervous patient but all staff reassure me"

"I'm very happy with the treatment by all the staff here"

 

Analysis of Results Mari Field

Question 1

Positive (%)

Negative (%)

COMMENTS (MH)

Responses

50 (100%)

0

 

 

IDEAL

Question 2

Yes

No

Responses

0 (0%)

50 (100%)

 

 

IDEAL

Question 3

Exceed

Meet

Below

Responses

35 (70%)

15 (30%)

0

 

IDEAL

Question 4

Positive

Negative

No comment

Responses

47 (94%)

0

3 (6%)

 

IDEAL

Question 5

Yes

No

N/A

Responses

25 (50%)

0

25 (50%)

 

IDEAL

Question 6

Positive

Negative

Responses

(100%)

0

IDEAL

Question 7

Positive

Negative

N/A

Responses

34 (68%)

0

16 (32%)

 

IDEAL

Question 8

Positive

Negative

N/A

Responses

48 (96%)

0

2 (4%)

IDEAL

Question 9

Yes

No

Responses

(100%)

0

IDEAL

Question 10

Excellent

Good

Fair

Poor

Responses

48 (96%)

2 (4%)

0

0

IDEAL

 

  1. How satisfied are you that you are treated with dignity and respect by staff?

100% Positive

No negative responses.

Comments

"Very satisfied indeed" "Very satisfied, excellent service"

"Highly satisfied, absolutely delighted" "Very satisfied, Mari is a very wonderful, helpful lady"

2. Were there any questions or concerns that were not taken care of?

100% NO, all concerns and questions answered.

3. Did the cleanliness and infection control of the practice meet with your expectations?

NO CONCERNS FROM PATIENTS

4. Comments on the atmosphere and decor of our practice?

Comments

"Friendly atmosphere, clean and tidy" "Very relaxed, 10 out of 10"

"Very relaxing atmosphere, decor excellent"

5. Were your fears about dental procedures listened to, discussed and cared for with your dentist?

NO CONCERNS FROM PATIENTS

Comments

"Good up to date quality and service" "Always a pleasure to visit"

"All concerns are always taken seriously" "I have complete confidence in dental        staff and professionals"

6. How satisfied are you with the time you have to wait for an appointment?

NO CONCERNS FROM PATIENTS

 

Comments:-

"On time no waiting"  "Very satisfied, always able to get appointments and when I needed urgent attention I was seen the same day"

7. How satisfied are you with the information given by the surgery on the cost of your treatment?

NO CONCERNS FROM PATIENTS

Comments:- "Excellent" "Very satisfied" "Very, always a full breakdown on the bill and            verbal explanation if required"

8. How satisfied are you that the dental surgery involves you in decisions about your treatment?

NO CONCERNS FROM PATIENTS

Comments:-

"I fully trust the team here"    "Very satisfied"   "Very satisfied. Every procedure fully explained"

9. Would you recommend us to family members and friends?

YES 100%

Comments:-

"I have already to a lot of people"  "Definitey. I would highly recommend the practice"

10. Please rate your overall experience at our practice.

Excellent 96% Good 4%

11. Any further comments that you would like to share?

Comments:-

"All staff give their very best attention"  "Always a very high standars of service and    treatment"    "All staff customer focused" "Wish I had same level of treatment etc prior to      moving here" "It's a pity all dentists are not as good as this one"


 

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Contact Us: 01253 731800






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