Latest News


Survery Results April 2012

05 April 2012

Patient Satisfaction Survey: 

Wd logo

 

Dentist:

Matthew Holyoak, BDS, Dip Rest Dentist:

Dent (RCS Eng), MSc (Rest Dent)

Reference Period:

Monday 26th march-Tuesday 3rd April 2012

Method: Paper questionnaire

The following questions were asked:

1.  Were the staff caring and friendly?

2.  Were there any questions or concerns that were not taken care of?

3.  Did the cleanliness and infection control of the practice meet with your expectations?

4.  Comments on the atmosphere and decor of our practice.

5.   Were your fears about dental procedures listened to, discussed and cared for with your dentist?

6.  Was your treatment performed on time?

7.  Were financial matters handled in a professional and polite manner?

8.  Were there any problems during your visit?

9.  Would you recommend us to family members and friends?

  1. Please rate your overall experience:-

Excellent - Good - Fair - Poor

  1. Any further comments?

 

Number of Survey's complete:- 45

Analysis of Results

 

 

YES                      (%)

NO                     (%)

Question 1

Were the staff friendly?

 

 45                      (100%)

 

 0                         (0% )

Question 2

Were there any questions or concerns that were not taken care of?

 

 43                       (95%)

 

 2                         (5%)

Question 3

Did the cleanliness and infection control of the practice meet with your expectations?

 

 45                      (100%)

 

 0                         (0%)

Question 5

Were your fears about dental procedures listened to, discussed and cared for with your dentist?

 

 44                       (98%)

 

 1                         (2%)

Question 6

Was your treatment performed on time?

 

 45                      (100%)

 

 0                         (0%)

Question 7

Were financial matters handled in a professional and polite manner?

 

 45                      (100%)

 

0                        (0%)

Question 9

Were there any problems during your visit?

 

 

 44                       (98%)

 

 1                         (2%)

Question 10

Would you recommend us to family members and friends?

 

 45                      (100%)

 

 0                         (0%)

 

Review of comments

A summary of the comments made by our patients is shown below:-

Very Professional, Neat and Tidy.

Very Pleasant, suggest buy a few reading specs - 2 pair have now been purchased and patient informed.

Very Nice.

Lovely decor and a very calm air to the place, excellent care as usual.

Nice big light and airy.

Modern and calming.

A considerable amount of effort and money has been spent to provide the perfect balance of modern technology and comfort. A long course of treatment has been explained and any fears or concerns that I have had have been professionally handled. I cannot stress how impressed with the surgery. From the minute you are greeted at reception to the caring professional treatment provided.

Nice and bright with friendly and appropriate music.

Clean stylish and comfortable.

Extremely pleasant. Spotlessly clean, just what you should expect. Good selection of magazines latest copies not years old.

Extremely friendly. First class.

First Class.

Lovely.

Always professional, friendly.

Clean and bright.

Always recommend Matthew.

Booked an appointment at 9am and was seen at 14.40 - couldn't ask for more. Friendly and efficient at all times. Excellent venue to have a tooth pulled.

Clean neat and modern decor. Friendly, helpful atmosphere.

Excellent as always.

Calm Atmosphere, nice clean decor.

Bright Clean Cheerful, I very much like Matthew's approach through explanation of procedures, not too much social chat excellent. Best dentist I have ever seen in 56 years, staff are expert and fabulous. Would recommend practice to anyone.

Pleasant comforting environment.

Staff extremely friendly, most comfortable experience, overall great service of confidence and reliability.

Very nice.

My son comes all the way from Stockport to see Matthew!

I have been coming to Dr Holyoak for over 12 years. The care has always been of the highest standard.

Beautiful place, clean, helpful assistants etc.

Great.

Very professional, clean bright and welcoming, excellent in every way.

Always excellent many thanks.

Very Pleasant.

Always friendly and welcoming, Matthew is always considerate and mindful of the effect of procedures .

Extremely nice, no issues, relaxed and reassuring calming environment. A completely pain free extraction.

Always a good experience.

Always helpful and polite, lovely and relaxing. Discussed future dental procedures to see if they were necessary. Always helpful and smiley on reception.

All concerns taken care of, very friendly and relaxed atmosphere decor modern and clean.

Very friendly staff and always have been. Quirky fresh and clean decor.

Pleasant inviting surroundings.

Suggestions:

A request for reading glasses.

Action:

A selection of reading glasses were bought and are available at reception.

Conclusion:

We are achieving high standards of care and patient satisfaction. We are constantly trying to improve on all aspects of service and care and will continue to monitor our progress, invest in training and equipment to ensure the very best experience for our patients.

Report completed 4th April, 2012

Data compiled by: Hannah Martin

Report written by: Matthew Holyoak

 

 

Contact Us

Contact Us: 01253 731800






case study button